Refund Policy

1. Refund Eligibility

At OneWay Chennai Express, we prioritize customer satisfaction and fair billing. You are entitled to a full or partial refund under the following circumstances:

• • Advance Payment on Cancellation: Any advance deposit paid during booking is 100% refundable if cancelled at least 2 hours before scheduled departure.
• • Service Disruption / Non-Arrival: In the rare event a chauffeur fails to arrive at the designated pickup point due to technical issues and an alternate vehicle cannot be provided within 30 minutes, 100% of any paid amount is refunded immediately.
• • Billing / Odometer Discrepancy: If there is a dispute regarding kilometers logged, our operations team verifies the vehicle's GPS track log. Any verified overpayment is promptly refunded.
• • Mid-Trip Breakdown: In case of a vehicle breakdown that cannot be rectified within 45 minutes and where onward travel is arranged independently by the passenger, the unutilized portion of the fare is refunded.

2. Refund Processing Timelines

3. How to Request a Refund

Initiating a refund or raising a fare dispute is simple and quick:

4. Zero Advance Needed for Standard Rides

Remember, most standard one-way drop bookings with OneWay Chennai Express require zero advance payment! You pay the chauffeur directly at the end of the journey upon reaching your destination safely.